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Grievance redressal

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, Sektrr Technologies Private Limited has appointed a Grievance Officer for Sektrr.

Grievance Officer

Name
Vishal Prathush R
Designation
Grievance Officer, Sektrr Technologies Private Limited
Address
Sektrr, GM Global Techies Town, Thirupalya, Bangalore, Karnataka 560100, India

What you can raise

  • Complaints about content on the service or another member's conduct.
  • Complaints about how your personal data has been handled.
  • Appeals against moderation or enforcement decisions.
  • Any other grievance about the service.

Timelines

  • Acknowledgement within 24 hours of receiving your complaint.
  • Resolution within 15 days.
  • Requests to remove content of an intimate or impersonating nature are acted on within 24 hours, as the IT Rules require.

How to write a useful complaint

  • Describe what happened and when.
  • Include the profile name or content involved, if any.
  • Attach screenshots if you have them.
  • Tell us what outcome you are looking for.

If your grievance concerns personal data and you are not satisfied with our resolution, you may escalate to the Data Protection Board of India.